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    188宝金博页面版: A conceptual model for the role of storytelling in design： leveraging narrative inquiry in user-centered design (UCD)

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    内容提示： ORIGINAL PAPERA conceptual model for the role of storytelling in design:leveraging narrative inquiry in user-centered design (UCD)Kimberly A. Gausepohl 1,2 & Woodrow W. Winchester III 3 & Tonya L. Smith-Jackson 4 &Brian M. Kleiner 2 & James D. Arthur 5Received: 20 July 2015 /Accepted: 11 December 2015# IUPESM and Springer-Verlag Berlin Heidelberg 2016Abstract The Prevention through Design (PtD) initiativeidentifies the design stage as an opportunity to Bdesign out^hazards and risks. An early emphasis on sa...

    文档格式：PDF | 页数：12 | 浏览次数：633 | 上传日期：2016-04-20 23:22:05 | 文档星级：
    ORIGINAL PAPERA conceptual model for the role of storytelling in design:leveraging narrative inquiry in user-centered design (UCD)Kimberly A. Gausepohl 1,2 & Woodrow W. Winchester III 3 & Tonya L. Smith-Jackson 4 &Brian M. Kleiner 2 & James D. Arthur 5Received: 20 July 2015 /Accepted: 11 December 2015# IUPESM and Springer-Verlag Berlin Heidelberg 2016Abstract The Prevention through Design (PtD) initiativeidentifies the design stage as an opportunity to Bdesign out^hazards and risks. An early emphasis on safety enables thereduction of opportunities for error and misuse in healthcaretechnology, and the corresponding safety and well-being ofpatients and providers. A pre-condition for preventive designis a deep understanding of users’ characteristics, goals, needs,and contexts of use. Standards recommend a user-centereddesign process coupled with ethnographic methods (e.g.,self-report, observation) to gain this knowledge. However,current human factors methods may not provide an efficientmeans to explore the problem space during the concept stage.On-site observations require identification of an appropriateobservation site, stakeholder buy-in, and IRB approval withadherence to HIPAA regulations. Off-site simulations requiretask scope, which limits design exploration before it has beeninitiated. Recommended self-report methods (e.g., interviews,focus groups) also have limitations. In previous work wefoundthatthe elicitationofexperiencesthrough Bstorytelling^resulted in the identification of significantly more context ofuse information than semi-structured interviews. The overallgoal of this work is to present storytelling as a method rootedin narrative inquiry that aids designers’ understanding of us-ability requirements. We present a conceptual model for therole of storytelling in design informed by a synthesis of nar-rative and design research and apply the model to healthcaretechnology.WepresenttheDesign+Storytellingframeworkasa means for healthcare designers to operationalize storytellingin their work.Keywords Narrativeinquiry . Requirements . Storytelling .User-centereddesign1 IntroductionThe Institute of Industrial Engineers (IIE) Council of Fellows[1] identifies the re-engineering of healthcare delivery as aBgrand challenge^. The increased use of technology withinhealthcare, and the corresponding need for usable technologiesthat support patient care, demands a focus on usability duringdesign. Although the importance of medical device usabilityhas been well established since the formation of the HumanEngineering Committee within the Association for theAdvancement of Medical Instrumentation (AAMI) [2], a re-view of devices reveals that Ba disturbing proportion of newdevicesstillhavesignificantshortcomings^intheuserinterface[3]. This finding suggests an opportunity to explore humanfactorsmethodsthatfacilitatethecreationofusabletechnology.To inform this exploration we consider the (a) meaning and* Kimberly A. Gausepohlkim.gausepohl@vt.edu1Information Technology, Virginia Tech, 1170 Forecast Drive,Blacksburg, VA 24060, USA2Grado Department of Industrial and Systems Engineering, VirginiaTech, 1145 Perry Street, 250 Durham Hall, Blacksburg, VA 24061,USA3Systems And Industrial Engineering Department, SouthernPolytechnic College of Engineering and Engineering Technology,Kennesaw State University, 1110 South Marietta Parkway,Marietta, GA 30060, USA4Department of Industrial and Systems Engineering, North CarolinaAgriculturalandTechnicalStateUniversity,1601EastMarketStreet,408 McNair Hall, Greensboro, NC 27411, USA5Computer Science, Virginia Tech, 2228 KnowledgeWorks II,Blacksburg, VA 24060, USAHealth Technol.DOI 10.1007/s12553-015-0123-1

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