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    188宝金博页面版: 模拟题库

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    内容提示： 1. What is important when monitoring the quality of service provided? * Feedback from customers * Checking sales figures Is feedback from customers the most important thing to consider? (Why/Why not?) How important is it to check sales figures? (Why?) How important is it to get feedback from staff? (Why/Why not?) Is it important to consider competitors' services? (Why/Why not?) 2. What is important when planning a presentation? * Finding out about the audience * Researching the topic Practice the ...

    文档格式：TXT | 页数：17 | 浏览次数：11 | 上传日期：2015-04-02 20:54:46 | 文档星级：
    1. What is important when monitoring the quality of service provided? * Feedback from customers * Checking sales figures Is feedback from customers the most important thing to consider? (Why/Why not?) How important is it to check sales figures? (Why?) How important is it to get feedback from staff? (Why/Why not?) Is it important to consider competitors' services? (Why/Why not?) 2. What is important when planning a presentation? * Finding out about the audience * Researching the topic Practice the presentation Equipment such as slider projector 3. What is important when aiming to improve customer service? * Staff Training * Customer Satisfaction Surveys Is staff training the most important thing to consider? (Why/Why not?) Why is it essential to consider surveys of customer satisfaction? How important is it to review prices and discounts? (Why/Why not?) How important is it to consider rewards for customers? (Why/Why not?) 4. What is important when motivating staff? * Financial benefits * Career development Opportunities How important are financial benefits for motivating staff? (Why/Why not?) How important is it to offer opportunities for career development? (Why?) Is it important to offer training opportunities? (Why/Why not?) Why might social events be important for motivating staff? 5£® What is important when dealing with competition? * Pricing policies * Advertising strategies Why are pricing policies important to consider? How important is it to consider advertising strategies? (Why?) Why is monitoring customer service essential? How important is it to develop a wider range of goods or services to offer to customer 6£®What is important when planning health and safety training? * Selecting topics * Selecting staff to attend Why is selecting the right topics important? Why is it essential to select the right staff to attend the training course? How important is the length of training? (Why?)

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